Frequently asked questions

App

  • Bluetooth pairing no longer functions for devices I've paired with previously
    For iOS devices where pairing has already been completed, open the iOS setting window and tap the Bluetooth option. Previously paired devices will display. Remove the device that no longer functions from the list. Perform device pairing with A&D connect once more.
  • Pairing Completed' is not displayed on App
    If 'Paring Completed' does not display on App after the paring procedure, perform a measurement to check whether data is transmitted. If data is not transmitted, go to Setting --> Bluetooth in the Android OS menu and pair again. This problem may occur for some Android devices.
  • Measurement data is not transmitted
    Data is received through the dashboard. Open the application and ensure that the dashboard screen is displayed before you take a measurement. After measurement, the data will be transmitted automatically.
    If measurement data is not tranmitted to the A&D Connect App on your first measurement after pairing, please try again. This problem may occur for some Android devices.
  • I want to see the next / previous data on dashboard
    Swipe the device parameter (blood pressure, weight, etc) from left to right to see the previous data entry. Swipe from right to left to see the next data entry.
  • I want to see graphs and history records
    On the dashboard tap a device parameter (blood pressure, weight, etc) to display the device dashboard. A graph with options for daily, weekly, and monthly records will be displayed.
  • There is an incorrect weight reading in my history
    Find the reading at history screen and swipe right to left. A delete option will be available.
  • I want to input my glucose level.
    On the side menu click the settings option. Slide the blood sugar level option to on. Select the preferred measurement unit. Input data manually and select pre-meal or post-meal. The data will be displayed on the dashboard. After the initial input if you would like to add data again tap the plus icon in the glucose parameter of the dashboard, and input in the same way.
  • I want to sync my data with Apple Health kit
    When you open the A&D Connect App for the first time after installation, you are able to choose the parameters you would like to have synced automatically with Health Kit. If you would like to change this setting after the initial setup, open the Apple Health Kit app and select the source button at the bottom. Choose A&D Connect and the setting menu will display. You are free to choose what data to sync.
  • I want to share my data by email, message, or through 3rd party services
    Screenshots of the dashboard, blood pressure, weight screens or CSV files of history records can be shared. Tap the share icon at the upper right of the dashboard or device dashboard screen. A new screen with icons for services that data can be shared with will appear. Choose the service you'd like to share and the data from the previous screen can be sent.
  • I want to cancel the 'Snooze' function
    Turn off the Snooze function in the Reminder setting of the toolbar, otherwise repeat notifications will occur every 5 minutes.
  • Bluetooth pairing does not function after the update of iOS.
    Please proceed unpairing and repairing as follows.
    1. Please choose Bluetooth in iOS Setting
    2. You can see paired device list, tap 'i' at the right end of the device which you want to unpair
    3. Please choose 'Forget This Device'
    4. Please perform device pairing with A&D connect once more.
  • 藍牙配對不再適用於我之前配對過的設備
    對於已完成配對的iOS設備,請打開iOS的“設定”選項,然後點按“藍牙”選項。iOS將會顯示以前配對過的設備。請從列表中刪除不再起作用的設備。接著再次與A&D Connect 應用程式連接進行設備配對。
  • ”配對完成”未顯示在應用程式上
    如果在進行配對過程後,“配對完成”字樣未在App上顯示,請先進行測量以檢查是否完成數據傳輸。如果未完成數據傳輸,請跳轉至Android OS菜單中的設定->藍牙,然後再次進行配對。此狀況可能對某些Android設備才會出現此問題。
  • 測量數據無法進行發送
    可透過個人健康總覽接收數據。在進行測量之前,請打開應用程式並確保開啟個人健康總覽螢幕。測量後,數據將自動傳輸。
    配對後,如果您的第一次測量沒有將測量數據傳輸到A&D Connect應用程序,請重試。對於某些Android設備,可能會出現此問題。
  • 我想在個人健康總覽上查看下一個或上一個數據
    由左向右滑動設備參數(血壓,體重等)以查看上一個數據條目。從右向左滑動即可查看下一個數據條目。
  • 我想查看圖表和歷史記錄
    在個人健康總覽上點擊想查看的項目(血壓,體重等)以顯示該項目的總覽。此將顯示圖示,該圖示包含每日,每周和每月記錄的選項。
  • 我在歷史記錄中的體重數值不正確
    在歷史記錄螢幕上找到該數值,然後由右向左滑動。點選刪除選項即可。
  • 我如何輸入我的血糖值。
    在側面選單上,點擊設定選項。將血糖值選項點開。選擇測量單位。手動輸入數據,然後選擇飯前或飯後。數據將顯示在健康總覽上。初始輸入後,如果您想再次添加數據,請點個人健康總覽血糖參數中的編輯圖標,然後以相同的方式輸入。
  • 我想將數據與iPhone的“健康”應用程式同步
    安裝後首次打開A&D Connect應用程式時,您可以選擇要與iPhone的“健康”應用程式自動同步的參數。如果要在初始設置後更改此裝置,請打開iPhone的“健康”應用程式,然後點選“喜好項目”中的“顯示所有健康資料”後,在任一選項中的資料底部,皆有“來源與權限”選項,接著再選擇A&D Connect即可。您可以自由選擇要同步的數據。
  • 我想通過電子郵件,訊息或通過第三方服務共享我的數據
    可以共享個人健康總覽的屏幕截圖,血壓,體重,體溫,血糖屏幕或歷史記錄的CSV文件。點按個人健康總覽或設備屏幕右上方的共享圖標。將會出現一個帶有圖標的新屏幕,其中可以共享數據的服務。選擇您要共享的服務,即可發送上一屏幕中的數據。
  • 我想取消“貪睡”功能
    請關閉工具欄“設置提醒”中的“暫停”功能,否則每隔5分鐘就會出現重複通知。
  • 更新iOS後,藍牙配對不起作用。
    請按照以下步驟進行配對和修復。
    1.請在“ iOS設定”中選擇“藍牙”。
    2.您可以看到可配對的裝置列表,在要取消配對的設備的右端點擊“ i”。
    3.請選擇“忘記此裝置設定”。
    4.請與A&D進行設備配對再次連接。

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